Who we are with our customers and our community:

  • We maintain our professional image in our dealings with customers on the telephone and in person. We promptly respond to telephone calls, e-mails and correspondence.
  • We are creative in our thinking about our customer's needs and look for creative solutions to solve their problems. We're willing to do whatever it takes to make sure the customer's needs are satisfied.
  • We listen to our customers and vendors and seek to understand the needs of our marketplace.
  • In all tasks we undertake, we seek to create greater value for our customers.
  • We realize that our customers are just as passionate about our products as we are.
  • We are honest, ethical and conduct ourselves with integrity with our customers.
  • We always communicate openly, honestly and in a timely manner with our customers. We do not withhold our communications.
  • We talk straight to our customers and don't mislead them.
  • We honor and respect the confidences of our customers and all matters involving the company.
  • We seek opportunities to be actively engaged in good causes and encourage our fellow workers to do the same. The company is willing to financially support employees in community service projects and, whenever possible, we participate as a group in worthwhile community causes.
 
Who we are with each other:
  • We are a dedicated group of talented, creative, energetic people.
  • We are a team, in good times and bad. Win or lose, we stand together.
  • We recognize and appreciate the uniqueness of each individual and acknowledge each person's unique contribution to the success of the whole.
  • We always communicate openly, honestly and in a timely manner with each other. We do not withhold our communications.
  • We are honest, ethical and conduct ourselves with integrity with each other.
  • We care about each other.
  • We are sensitive to and responsible for the consequences our actions have on others.
  • We support each other and take initiative to solve all problems, whether created by us or not.
  • We treat each other fairly and with dignity and respect and acknowledge the vaule of everyone else's work. We do not belittle or abuse other people.
  • We encourage and support others in the company in their pursuit of worthwhile causes and their personal aspirations.
  • We do not gossip or complain about each other, our company or our customers. We express suggestions for improvements and dissatisfactions only to someone who can do something about them.
  • We value comments and suggestions from all those with whom we work. We express gratitude and appreciation to our co-workers for their efforts.
  • we recognize and appreciate the impact our job has on others.
  • We are sensitive to the consequences our actions have on others.
 
Who we are as individuals:
  • We are proud to work for a company that has a great reputation and is well respected within our industry.
  • We enjoy our work, have a positive attitude and bring fun and enthusiasm to whatever we do.
  • We approach everything that we do as if it matters and do everything that needs to be done with integrity.
  • We are passionate about our services, products and our industry.
  • We are self-starters; we take initiative, and freely and willingly perform our duties at or above the level expected of us.
  • We are goal oriented and goal driven. We are accountable for the results we commit to producing.
  • Everything we do is important... we never accept second best as being good enough.
  • We choose our attitude to make each day a great day. As we do, our colleagues, customers, team members, and each each of us are thankful.
  • We find ways to play. We can be serious about our work without being serious about ourselves.
  • We stay focused in order to be there when our customers and team members most need us.
  • When we fell our energy lapsing, we employ a sure-fire remedy of finding someone who needs a helping hand, a word of support, or good ear, and make their day!
  • We are self-confident and personally responsible for maintaining our own health... spiritually, emotionally, mentally and physically.
  • We are our word. We are committed to keeping the promises we make. When we cannot keep our promises, we communicate responsibly.
  • We do not complain or gossip about each other, the company, or our customers. We feel safe to express our suggestions for improvements as well as dissatisfactions and do so only to someone who can do something about them.
  • We take responsibility for our conduct. We acknowledge our mistakes and take them immediate corrective action.
  • While at work, our focus is on the business of the company and we manage our personal lives so that they do interfere with this focus.
  • We are responsible for our own safety and health and actively look for constructive ways to support our colleagues and others around us.
   
Who we are as a company:
  • We are here to serve our customers.
  • We are pioneers, developing and introducing new technologies, concepts, and methods to the way we do our work.
  • We recognize and appreciate the uniqueness of each individual and the importance of everyone's contribution to the company. We seek to utilize each person's unique strengths and abilities. No one person is more important than any other.
  • We provide all employees opportunities to grow, develop and advance; personally and professionally.
  • We encourage people to take the initiative to keep up with the industry and their own personal growth and development.
  • Peoples' commitments to their moral and/or religious values are never sacrificed.
  • We provide a safe and healthy work environment for all employees, contractors, vendors, and visitors.
  • We maintain a clean, well-organized, comfortable environment. While our atmosphere is casual, dress is appropriate to a business environment.
  • We have a substance free work environment.