Who we are with our customers and our community:
- We maintain our professional image in our dealings with customers on the telephone and in person. We promptly respond to telephone calls, e-mails and correspondence.
- We are creative in our thinking about our customer's needs and look for creative solutions to solve their problems. We're willing to do whatever it takes to make sure the customer's needs are satisfied.
- We listen to our customers and vendors and seek to understand the needs of our marketplace.
- In all tasks we undertake, we seek to create greater value for our customers.
- We realize that our customers are just as passionate about our products as we are.
- We are honest, ethical and conduct ourselves with integrity with our customers.
- We always communicate openly, honestly and in a timely manner with our customers. We do not withhold our communications.
- We talk straight to our customers and don't mislead them.
- We honor and respect the confidences of our customers and all matters involving the company.
- We seek opportunities to be actively engaged in good causes and encourage our fellow workers to do the same. The company is willing to financially support employees in community service projects and, whenever possible, we participate as a group in worthwhile community causes.